Terms of service

About these terms

Lighthouse is the trading name Luke uses for non-clinical, one-to-one conversations and Free Bearings. These terms apply when you book a paid conversation or use the website.

Paid conversations

The Opening Conversation is one 30-minute online conversation with Luke for £35. It is a focused first way into Lighthouse and is available once per person.

One Conversation is one 60-minute online conversation with Luke for £75. It is available to new or returning clients who want more room, have something broader to explore, or simply feel the full hour is the better place to begin.

No sales call, package, subscription or continuing commitment is required for either service.

Lighthouse is currently for adults aged 18 and over.

Opening Conversation eligibility

By booking an Opening Conversation, you confirm that you have not previously booked or had one. Lighthouse does not use tracking or identity-matching technology to enforce this rule.

If Luke recognises that an Opening Conversation has been booked by someone who has already used that option, Lighthouse may cancel the ineligible booking, refund the £35 payment and invite the person to book a 60-minute One Conversation instead. There is no penalty or obligation to make another booking.

Booking, payment and contract formation

When you choose a paid service, you are sent to Cal.com to select a time and complete the booking information and required acknowledgements. Payment is collected at booking through Stripe within the Cal.com process. Your contract with Lighthouse is treated as formed when your paid booking is confirmed through Cal.com.

The advertised prices are £35 for the Opening Conversation and £75 for One Conversation. Check the total amount shown in Cal.com before confirming payment. You are responsible for providing accurate information and checking the appointment time, time zone and online joining details.

Cancellations, rescheduling, missed appointments, technical problems and refunds are handled under the Refund and Cancellation Policy.

Consumer cancellation rights

An online consumer service contract may carry a statutory cancellation period. When you ask Lighthouse to provide your conversation on the date you selected, including during that period, the service may begin before the period expires. Once the conversation has been fully provided following the required request and acknowledgement, the statutory cancellation right may cease in accordance with applicable law.

If you cancel after performance has begun but before the service has been fully provided, any amount retained or charged will be handled in accordance with applicable consumer law. Nothing in these terms or Lighthouse's own 24-hour policy limits your statutory rights. Full details and a model cancellation form are on the Refund and Cancellation Policy.

Non-clinical scope

Lighthouse offers non-clinical conversations for clarity, reflection, perspective and direction across personal and practical life. It is not therapy, psychotherapy, psychology, psychiatry, medical care, addiction or trauma treatment, diagnosis, mental-health treatment, crisis intervention or emergency support. Luke is not a therapist, psychologist, doctor, clinician or regulated healthcare professional.

Work, career, business, money and other practical questions can be discussed, but Lighthouse does not provide regulated financial, legal, medical or other professional advice. Luke may recommend appropriate professional support or decline or stop work when Lighthouse is not a suitable service. Please read Scope and Safety before booking.

Free Bearings

Free Bearings are general, prewritten, self-guided materials. They are not personalised professional advice, therapy, diagnosis, medical care or emergency support. You decide whether and how to use them, and no particular outcome is guaranteed. If urgent or specialist support is needed, do not rely on a Bearing in place of that support.

Participation, suitability and conduct

You do not have to be doing well or know where to start, but you do need to be willing to take part honestly. Lighthouse may decline or end further work where the service is unsuitable or unlikely to be useful, another kind of support is needed, boundaries are repeatedly ignored, or the relationship becomes abusive, threatening, harassing or unsafe.

If Lighthouse cancels before providing a paid conversation through no fault of yours, you will be offered a suitable reschedule or full refund. If a conversation must end immediately because of serious abusive, threatening or unsafe conduct, any refund will be considered fairly according to the circumstances, the part already provided, this policy and applicable law. There is no automatic punitive forfeiture.

Between-conversation contact

Existing clients may contact Lighthouse if something significant arises. Luke replies when reasonably able, but no response time is guaranteed. This is not 24/7 or unlimited messaging, emergency monitoring or crisis coverage, and it does not automatically create an additional paid service or ongoing entitlement unless separately agreed.

Privacy and confidentiality

Personal information is handled under the Privacy Policy. Lighthouse treats conversations as private, but does not promise absolute confidentiality or clinical or legal privilege. Information may be handled by providers needed for booking, payment, video and email, and may be disclosed where required by law or legal process, in connection with crime or fraud where a lawful basis applies, or where action is reasonably necessary in a serious and immediate safety or safeguarding situation.

No guaranteed outcome

Lighthouse provides conversation, perspective and reflection; it does not guarantee a personal, professional, financial, relationship, business or emotional outcome. Your decisions, choices and actions remain your responsibility. That does not remove Lighthouse's responsibility to provide a paid service with reasonable care and skill.

Website content and intellectual property

The Lighthouse name, website design, written content and original materials may not be copied, republished or used commercially without permission, except where the law allows. You may keep ordinary personal copies for your own non-commercial use.

Responsibility and liability

Lighthouse is responsible for losses that are reasonably foreseeable and directly caused by a failure to provide the service with reasonable care and skill. Lighthouse is not responsible for unforeseeable loss, the independent acts of third parties, information you chose not to provide, or decisions you make independently after a conversation, except where the law says otherwise.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, breach of statutory consumer rights, or any other responsibility that cannot lawfully be excluded or restricted.

Complaints

If something has gone wrong, email hello@lighthouseco.uk. Lighthouse will try to respond reasonably, understand what happened and resolve complaints fairly.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights you have as a consumer in the place where you live.

Changes and contact

These terms may be updated when the service or legal requirements change. The terms in effect when your paid booking is confirmed will apply to that booking unless a change is required by law. Questions can be sent through the contact page.